Overnight Front Desk Agent, Scottsdale

Overnight Front Desk Agent
First impressions are everything!
Your engaging smile and personality are the essence of a great Overnight Front Desk Agent at the Fairmont Scottsdale Princess.
As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories" for our guests.
Reporting to the Overnight Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Respond to guest text messaging platform
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous customer related experience an asset
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Hospitality Diploma is an asset
Must be able to work flexible hours
Must have the ability to handle cash effectively and accurately
Adhere to Fairmont Scottsdale Princess Grooming Guidelines
You must be eligible to work in the United States.