Bilingual Customer Service Representative, Mesa

Customer Service Representative
LHH Recruitment Solutions is partnering with a growing company in Mesa, AZ that is looking for a full-time Customer Service Representative (Bilingual in Spanish/English) to join the team.
This is an onsite position Monday through Friday.
Pay range is $*****-$***** per hour depending on experience.
As a Customer Service Representative, you will be the first point of contact customers both inbound and outbound.
Key Responsibilities
Answer inbound calls, make outbound calls, and emails with customers.
Guide customers through the order processing and product details.
Document all interactions in the CRM system with accurate data entry and attention to detail.
Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
Deescalate calls as needed
Translate bilingual Spanish calls and written emails to Spanish/English
Assist with outbound calls for follow-ups.
Customer account management and verification of information.
Process payments accordingly and provide receipt via email to the customer
Assist with any troubleshooting tier one support for the customer.
Support special projects as needed.
Required Qualifications
High school diploma or equivalent is required.
1+ years of customer service experience or call center experience, preferably in insurance or healthcare industries.
Strong communication and problem-solving skills.
Proficiency in Microsoft Office and CRM systems.
If you meet the minimum requirements and interested in this position apply now!