Administrator, IT Change Management, Tempe

Administrator, IT Change Management

Responsible for providing a disciplined process for introducing required changes into the IT environment with minimal disruption to ongoing operations. Achieve the change management process goals by meeting defined objectives. Duties&Responsibilities (Essential Job Functions) Ensures that all change requests follow the Change Management documentation and approval process. Ensures that change requests are properly recorded and that all necessary documents are available&submitted within the service desk tool. Validate impact analyses as well as risk assessments; evaluates and confirms associated risk for all low, medium, high and emergency change requests. Conducts analysis and prioritization of change requests by category (emergency, high, medium and low). Schedules changes (subject to approval by the CAB when required) and provides change notification to the initiator of the change as well as other affected parties.Monitors the successful completion of all change requests including change requests originated within the Infrastructure factory project process. Required to monitor changes made to the production environment post implementation to ensure that a change has been successfully implemented and meets the needs of the business requirements.Required to coordinate with Service Desk Management team in the event of a failed change implementation in order to coordinate a recovery effort. Identify potential risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns. Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.Create and manage measurement systems to track adoption, utilization and proficiency of individual changes. Work with project teams to integrate change management activities into the overall project plan. Provide monthly Change Metrics to ITLT and generation of daily, weekly and monthly reports. Experience with Crystal Reporting.Qualifications Education High School Diploma or GED required. BS or BA Degree preferred. ITIL Foundations certification (v2 or v3) is preferred. Experience Five (5) years of experience in Change Management processes, policies, and procedures. Prior experience with HP Service Manager or HP Service Desk.Knowledge/Skills/Abilities Expert knowledge in Problem and Incident Management processes. Understanding of SOX auditing methodology. Ability to work effectively and in a collaborative manner in a dynamic, team oriented environment and interact with a variety of associates (all levels), external customers and vendor community in supportive and positive manner.Strong verbal and written communication skills; solid relationship building skills for interpersonal communication with internal and external customers and vendors. Motivated self-starter who continually challenges the status quo.