Community Service Technicians - Telecommunicator, Temple

Telecommunicator

Telecommunicator, under the general supervision of the Supervisor, services as a liaison and provides vital communications between public and local law enforcement to ensure safety of citizens and police officers. Must have availability to work flexible hours including nights, weekends, and holidays.Essential Duties and Responsibilities

Operates in conformance with federal, state, and local laws, and department and city policies and procedures Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials Works in fast-paced environment dealing with life-threatening situationsMaintains composure to respond effectively and accurately in stressful situations Responds to any emergencies encountered in the front lobby as needed Receives, logs, and maintains complaints and requests from citizens concerning non-emergency/emergency requests for Police assistance and enters into Computer Aided Dispatch (CAD) systemReceives incoming emergency/non-emergency calls and routes calls accordingly Searches for and retrieves data from CAD, Police records management system, National Crime Information Center (NCIC), and Texas Crime Information Center (TCIC) and distributes data/reports to authorized personnel Notarizes statements and complaintsProcesses monetary transactions and issue receipts Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording Records impounded vehicles and vehicle inventory Collects found property from community members and submits to the Evidence Unit Follows City policies, procedures, and safety guidelinesPerforms other duties as assigned Minimum Qualifications

High school diploma or equivalent Two (2) years of experience in customer service or related area Demonstrated proficiency in typing and 10-key as determined by the department Pass extensive criminal background check and polygraph exam and evaluation Preferred Qualifications

Experience in law enforcement office Familiar with law enforcement terminology Experience in dispatching and radio communications Bilingual in English and Spanish TCOLE Telecommunications Officer Thank you for your interest in the position. Please note only those selected for an interview will be contacted.