Customer Service Representative, League City

Overview:
Looking to TRADE UP to a better opportunity? Bob’s AC, Heat & Electrical is looking for a self-motivated individual with experience working for an HVAC or Plumbing company to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.    

 

Why join our team:  

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.  

Uncapped Pay Potential  

Medical, Prescription, Dental, Vision Insurance  

Disability and Term Life Insurance  

Matching 401(k)  

On-going training & development and growth opportunities  

Paid Holidays  

Paid Time Off (PTO)  

What you will do:  

Manage incoming calls from customers  

Schedule and manage customer estimates  

Identify and assess customers’ needs to achieve full satisfaction of work provided  

Manage customer and technician schedules  

Renew and manage maintenance agreements  

Build relationships with customers and provide top-level service and support  

Maintain accurate and detailed records of customer needs, requests, and tasks performed  

Appropriately handle and de-escalate customer complaints and concerns  

Who you are:  

1+ year of HVAC or Plumbing call center or customer support experience preferred   

Experience with MS Office products preferred  

Experience with Service Titan preferred  

Who we are:  

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.  

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).   

 

If this sounds like the perfect opportunity for you, don’t wait! Apply today!  

 

We are an Equal Employment Opportunity Employer  

 

Job Type: Full-time  

 

Salary: $16.00-$20.00/hour 

 

Ability to commute/relocate:  

League City, TX: Reliably commute or planning to relocate before starting work (Required)