Assistant Store Manager, League City

Job Description

Opportunity knocks at the Lakeshore Learning Store. Are you ready? 

You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward. 

Providing great customer service isn’t just a goal—it’s the essence of who we are. 

Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit. 

Lakeshore Learning Store managers have a knack for leading by example. 

In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate. 

Responsibilities  

Building Talent  

Assist management efforts to recruit and develop an engaged, sales-driven team   

Ensure team members receive consistent coaching and growth opportunities and support career pathing   

Conduct new hire onboarding training and development sessions   

Support/assist in performance reviews and employee feedback sessions  

Help resolve staff conflicts and drive workplace engagement and motivation within the store 

Building Service Standards 

Supervise daily store operations to ensure service standards are met (& surpass expectations)   

Seek and communication customer feedback regarding school and home use of products   

Build a unique and lasting relationship with customers   

Assist in developing and implementing customer service programs and recognition   

Monitor staff interactions with customers and provide feedback   

Building Revenue and Operational Excellence  

Ability to analyze sales data, inventory levels and market trends   

Attention to detail to ensure accuracy in reporting and inventory management   

Assist in maximizing sales and store profitability while effectively managing controllable expenses  

Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals   

Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards  

Own development of employee schedules to ensure optimal staffing and communicate schedules effectively  

Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals   

Essential Skills and Attributes  

Passion for providing excellent customer service 

Positive and proactive approach to management and working as a team 

Excellent communication and training skills 

Exceptional time management and organizational skills 

Ability to demonstrate company standards and reinforce them with the entire team 

Strong desire to recognize and reward achievements—big and small 

Capacity to give regular and clear feedback to team 

Ability to provide and receive constructive criticism 

Capacity to multitask to meet simultaneous demands