Customer Relations Representative, Westlake Village

divh2Customer Relations Representative/h2pDevelop and maintain an excellent relationship with new and existing customers resulting in increased levels of customer retention. This is to be achieved through productive and reactive communication with our customers who have either expressed a desire to cancel their services with us or whose recent account activity indicates that they may be considering cancellation./pulliRetain, identify, research, and resolve merchant issues by reviewing current account costs and details./liliAnswer inbound telephone calls and respond to closure requests./liliMake a minimum of 300 outbound courtesy calls to selected accounts each month./liliWork with internal departments, as well as Agents and Vendors to ensure proper setup and pricing structure for each account./liliUpsell products and services such as iAccess./liliFollow up on customer inquiries./liliComplete call logs, reports, and maintain excel spreadsheets./liliRecognize, document, and alert the manager of trends in customer calls./liliRecommend process improvements./liliOther duties assigned by Management./li/ulpKey Competencies/pulliExcellent telephone and email etiquette./liliReading, writing, and arithmetic skills are required./liliComputer literate with the ability to learn various software applications/liliProblem solving skills./li/ulpExperience/Requirements/pulliBachelors Degree or equivalent industry experience./liliSales experience is preferred./liliFriendly, outgoing, and positive attitude./liliOvertime is required./li/ul/div