Customer Service Representative, Oregon

Summary:
A Customer Service position is available in Tualatin at Milgard Windows and Doors.

 

MITER Brands is a family of leading window and door brands united by our passion for quality and driven by the relentless pursuit of 100%. At MITER Brands, we’re reframing what’s possible – for our team, our customers, and communities across America.

Responsibilities:
· Provide quality customer service and customer care in support for Milgard customer base.

· Process and review service requests in a timely fashion.

· Communicate professionally with Milgard external customers and internal customers regarding product and business issues.

· Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling.

· Schedule Service Techs to perform warranty and service repairs.

Qualifications:
· Minimum of one (1) year experience in customer service utilizing an enterprise system, preferably in a manufacturing environment.

· Previous window sales and/or customer service preferred

· High School diploma required, some college preferred

· Read, write and understand the English language.

· Work independently, at time under pressure

· Sense of urgency, meeting of deadlines

· Excellent customer service skills

· Computer literacy and ability to learn new computer software programs

· Strong organizational skills with attention to detail

About Us:
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

 

Three comprehensive Medical plan options

Prescription

Dental

Vision

Company Paid Life Insurance

Voluntary Life Insurance

Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

Company-paid Short-Term Disability

Company-paid Long-Term Disability

Paid time off (PTO), including Vacation, Personal, and paid Holidays

401k retirement plan with company match

Employee Assistance Program

Teladoc

Legal Insurance

Identity Theft Protection

Pet Insurance

Team Member Discount Program

Tuition Reimbursement

Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.