Front Desk Agent, Lake Oswego

Front Desk Agent

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent at our new AC Hotel by Marriott in Lake Oswego, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance. Paid time off Company-matched 401(k) plan Employee discount at any Marriott property Comp nights Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending AccountLife enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Pay: $17.50 + DOE FOSSE or Stay PMS experience is a plus! Responsibilities include: Ensuring that all guests receive a friendly, efficient and error-free check-in and check-out experience.Handling continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answering questions regarding the local area and facilities and being able to give proper directions and resources to positively influence each guest's stay. Demonstrating proper phone etiquette including transferring calls, taking messages and making reservations.Following proper cash handling procedures and being able to post and reconcile charges applied to guest receipts. Supporting the goals of the hotel through teamwork and collaboration with all departments. Qualifications include: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.