Customer Support Assistant, Ohio

Job Description

Job Description:

We are looking for a detail-oriented and proactive Customer Support Assistant to join our team in Toledo, OH. This role involves providing professional support to clients, resolving inquiries, and maintaining positive relationships. The ideal candidate will be organized, empathetic, and capable of working in a fast-paced environment.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and internal systems

Maintain detailed and accurate records of customer interactions and transactions

Assist in resolving product or service concerns by clarifying issues, offering solutions, and following up

Collaborate with internal departments to ensure client satisfaction

Manage order processing, account updates, and service tracking

Identify recurring issues and suggest improvements to support processes

Support administrative tasks as assigned by the Customer Support Lead