Customer Support Representative, Ohio

Customer Support Representative

Toledo Ohio 43659 - Hybrid 

Shift Timings : 8am-6pm (Mon – Fri)

Pay Rate: $18.00/hr - $20.00/hr

 

Candidates should have the following skills and education:

High School Diploma or equivalent

Bilingual (English and Spanish)

Prior customer facing role or call center experience desired

Customer and team focused

 Job Responsibilities

Handle incoming customer calls, emails and web inquiries regarding  products and warranties

Ensure a timely and professional response

Enter all relevant information regarding inquiries into Owens Corning’s system

Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information

Advise customers on newly available products and programs to promote the OC brand and drive overall sales

Follow up with customers as requested

 Minimum qualifications:

High School diploma or equivalent (Associates or Bachelors Degree preferred)

At least one year work experience in a customer facing environment

 Experience:

Building materials experience desireable

1-3 years prior customer service experience

Prior experience working in a team environment

Demonstrated ability to work independently