Call Center Confirmer / Admin, Toledo

divh2Appointment Confirmer / Admin/h2pAre you someone who thrives in a fast-paced environment where every day brings something different?
Do you enjoy staying organized, communicating with people, solving problems, and helping keep a team running smoothly?
Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations, coordinate schedules, support multiple departments, and create a positive experience for our customers.
This role is perfect for someone who enjoys balancing customer communication, organization, and operations while working with a supportive and energetic team.
/ppResponsibilities:/pulliAnswer all inbound customer phone calls in a professional and timely manner/liliAccurately document customer complaints, concerns, and service-related issues/liliTransfer calls and escalations to the appropriate department when necessary/liliSchedule appointments for new leads or transfer qualified prospect to an Appointment Setter/liliQualify prospective customers by uncovering project needs and collecting accurate information including homeowner status, address, contact information, and project details/liliHandle inbound and outbound phone calls, voicemail follow-up and customer callbacks/liliMaintain detailed and organized customer notes within company systems/liliMonitor and communicate through multiple Slack channels throughout the workday/liliSupport overall operations efficiency by pivoting quickly between tasks and priorities/li/ulpRequirements:/pulliStrong attention to detail and organizational skills/liliExcellent verbal and written communication abilities/liliAbility to multitask and work efficiently in a fast-paced environment/liliComfortable handling both customer service and administrative responsibilities/liliAbility to adapt quickly and shift priorities as business needs change/liliProfessional phone presence and strong customer service mindset/liliExperience with scheduling, CRM systems, or call center environments preferred/liliProficient in Slack, basic computer systems, and data entry/li/ulpBenefits:/pulliHealth insurance/liliDental insurance/liliPaid time off/liliRetirement plan/liliVision insurance/liliEmployee Pricing/liliFriends and Family Pricing/li/ulpRecent Company Awards:/pulliBucketlist Top Workplaces for Frontline Workers ****/liliThe Blades Top Workplaces USA ****/liliThe Blades Top Workplaces USA ****/liliThe Blades Top Workplaces USA ****/liliBetter Business Bureau Torch Award for Ethics ****/liliThe Blades Top Workplaces USA ****/liliA+ Better Business Bureau Rating/li/ul/div