Customer Service Representative, Toledo

Customer Service Representative
Toledo, OH
Headquartered in Grand Rapids, Michigan since ****, Lumbermen's operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota.
A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us.
We are employee owned and relationship powered.
Working at our Toledo facility, the Customer Service Representative will specialize in our building materials division.
Your team will serve as a call center for our Michigan market.
Day-to-day responsibilities include:
Living Out Lumbermen's Culture Modeling Lumbermen's core values while creating an atmosphere where Lumbermen's is 'first choice' of our customers.
Modeling Safety Being a safety-minded team player who will contribute to the protection of all employee owners.
Quoting Products Generating and delivering product quotes for customers accurately and in a timely manner.
Managing Inventory Maintaining and managing inventory stock levels.
Customer/Vendor Support Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
Order Data Entry Entering incoming orders received from customers accurately and efficiently.
Production Collaboration Working in tandem with the production team to ensure timely completion and delivery of customer orders.
At Lumbermen's, our business is built on relationships.
It's crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.
Required Education/Experience:
High School diploma/GED required
College degree preferred
Some experience with Distribution & Supply Chain
2-5 years' experience in a professional customer service environment
Required Skills:
Strong communication skills, both verbal and written
Friendly, professional demeanor
Dependable
Ability to work cooperatively with fellow employee owners
Ability to effectively move between a variety of tasks
Ability to productively manage tasks and complete work accurately in a timely manner
Proficient in Microsoft Office
What We Offer:
A collaborative and supportive work environment
ESOP (Employee Stock Ownership Plan) generous company-funded retirement
Medical, dental, vision, and life insurance
Flexible spending/health savings account
401(k)
The SOURCE free and confidential support resources for our team
Ulliance Life Advisor EAP
Clothing allowance (for applicable roles)
Paid time off
Paid holidays
Training and development
Advancement opportunities
Lumbermen's is proud to be a drug and alcohol-free workplace.
In addition, Lumbermen's will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
We participate in E-Verify.