Customer Support Representative - Bilingual, Toledo

divh2Job Title/h2pSpanish will be tested by a Spanish speaker during interview through questions.
Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training and training is onsite for 4 weeks/ph3Requirements/h3ulliHigh School Diploma or equivalent/liliBilingual (English and Spanish)/liliPrior customer facing role or call center experience desired/liliCustomer and team focused/liliExcellent verbal and written communication skills/liliAble to work in multiple internet based systems/li/ulh3Responsibilities/h3ulliHandle incoming customer calls, emails and web inquiries regarding products and warranties/liliEnsure a timely and professional response/liliEnter all relevant information regarding inquiries into system/liliProvide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information/liliAdvise customers on newly available products and programs to promote the brand and drive overall sales/li/ul/div