Customer Service Representative, New Jersey

Job Title: Customer Service Representative

Location: Pennington, NJ 08534

Job Type: 12 months contract

Training Schedule: Monday to Friday, 9:00 AM – 5:30 PM EST (onsite during training)

Pay rate: $21/hr on w2

Shifts:

Monday, Tuesday, Friday, Saturday 4X10 schedule 9:00 AM - 7:30 PM

Monday, Tuesday, Friday, Saturday 4X10 schedule 11:00 AM - 9:30 PM

Sunday - Thursday 5x8 schedule 10:00 AM - 6:30 PM

Sunday - Thursday 5x8 schedule 12:30PM - 9:00 PM

Overview:

Join the Health Benefits Solutions team supporting Health Savings Account (HSA) users. You’ll be the first point of contact for consumers, helping them with claims, debit card issues, password resets, and account information.

Key Responsibilities:

Handle inbound customer calls related to HSA account inquiries

File claims and assist with card requests, statements, and password resets

Navigate multiple systems simultaneously while maintaining client engagement

Accurately document call details and outcomes

Maintain professionalism and resolve complex or escalated customer concerns

Required Qualifications:

2+ years of customer service experience

Strong multitasking ability — navigating systems while typing and engaging clients

Proficiency in Microsoft Office (Outlook, Word, PowerPoint)

Excellent verbal and written communication skills

High attention to detail and respect for handling confidential information

Proven experience in high call-volume environments

Preferred Traits:

Resilient and adaptable to change

Willing to take coaching and improve continuously

Professional demeanor, punctual, and strong attendance habits

Motivated, self-starter with a positive attitude

Expectations for Submission Discussion:

Must have a quiet, designated space for virtual work

Dress code: Professional business casual

Punctuality is key (16-hour grace period in first 90 days)

Clear communication required for call-outs or absences training.