Customer Service Representative, Trenton

Customer Service Representative
Accelerate your career at RXO RXO is a leading provider of transportation solutions.
With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.
We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $18/hr - $20/hr.
The role may also be eligible for bonus or commission pay.
Actual compensation may vary due to factors such as experience and skill set.
As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service.
You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
The two schedules available are:
5:30a-2:30p, off Tues/Wed.
12:00p-8:30p, off Tues/Fri.
What your day-to-day will look like:
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
At a minimum, you'll need:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Our Benefits
Competitive pay
Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement, adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together.
To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.