Desktop Support Analyst, Troy, NY

Role Name: Desktop Support Analyst

Location: Onsite – Niskayuna, NY

Rate: $25/hr on W2

                

JOB DESCRIPTION:          

 

Desktop Support Grade:A4 | Consultant 2 | 3-5 years of experience Job Description· Beginner knowledge on Active Directory, Group Policy· Hands on experience for Windows, & IoS Corporate Devices· Coordinate with multiple teams for resolving incident and executing change tickets· Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)· Strong troubleshooting skills for Desktop, Laptops & Peripheral devices

 

Must Have Skills

3+ years of hands-on experience, managing below technologies·

Microsoft Desktop Family Operating System (Win 7/10)· Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO· Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections·

 

Good to Have Skills

Very good verbal and written English communication and presentation skills· Effective time management, team handling and organizational skills· Client interaction and escalation management