Admitting Switchboard Clerk - Days, Rotating Weekends And …, Bennington

JOB SUMMARY
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing, registration, patient pre-admission and admission, reception and discharge functions.
Must obtain complete and accurate patient demographic information.
Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Minimum typing skills of 25 wpm
Customer service skills and experience
Ability to work in a fast paced environment
Ability to receive and express detailed information through oral and written communications
Must be able to perform essential job duties in at least two Patient Access service areas including ED
Must be able to appropriately interpret physician orders, medical terminology and insurance cards
SVMC requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment
Must be able to sit at computer terminal for extended periods of time
Occasionally lift/carry items weighing up to 25 lbs
Can work in patient care locations which include potential exposure to life-threatening patient conditions
Must be available to work hours and days as needed based on departmental/system demands
Resolves Physician's office and Patient issues.
May experience extreme patient volumes and uncooperative Patients.
Responsibilities
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing registration, patient pre-admission and admission, reception and discharge functions
Must obtain complete and accurate patient demographic information
Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service
Greeting customers following SVMC standards, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services
Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors
Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy
Frequent prolonged standing, sitting, and walking
Occasionally push a wheelchair to assist patients with mobility problems
Resolves Physician's office and Patient issues
EDUCATION / EXPERIENCE
High School Diploma or GED required
0 - 1 year in a Customer Service role.
0 - 1 year administrative experience in medical facility, health insurance, or related area preferred
Area of Interest:
Clerical/Administrative;
Pay Range:
$*****-$*****;
Work Status:
8:00am-4:30pm;
Employment Type:
Full Time;
Job ID:
****
Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits.
Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans.
Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.