Mercedes-Benz Service Advisor, Oklahoma

Job Description

Join our team at Mercedes-Benz in Tulsa, Oklahoma as a Service Advisor. We're looking for a professional and customer-focused individual to serve as the primary liaison between our valued clients and our service department. In this role, you'll combine your automotive expertise with exceptional customer service skills to ensure a premium experience for Mercedes-Benz owners.

Greet customers and assess their service needs, scheduling appointments and explaining repair processes

Perform vehicle walk-arounds with customers to identify and document service requirements

Communicate effectively with technicians to ensure accurate diagnosis and timely completion of repairs

Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the value and necessity of the work

Prepare accurate cost estimates and obtain customer approvals for all services

Monitor the progress of repairs and keep customers informed throughout the service process

Handle customer concerns and complaints professionally, working to find satisfactory resolutions

Maintain up-to-date knowledge of Mercedes-Benz vehicles, systems, and service procedures

Utilize automotive diagnostic software and CRM systems to manage customer information and service histories

Collaborate with parts department to ensure availability of necessary components for timely repairs

Assist in maintaining a clean and organized service area