Mercedes-Benz Service Advisor, Oklahoma
Mercedes-Benz Service Advisor, Oklahoma
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Oklahoma, USA
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Posted: 06/08
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Description
Job Description
Join our team at Mercedes-Benz in Tulsa, Oklahoma as a Service Advisor. We're looking for a professional and customer-focused individual to serve as the primary liaison between our valued clients and our service department. In this role, you'll combine your automotive expertise with exceptional customer service skills to ensure a premium experience for Mercedes-Benz owners.
Greet customers and assess their service needs, scheduling appointments and explaining repair processes
Perform vehicle walk-arounds with customers to identify and document service requirements
Communicate effectively with technicians to ensure accurate diagnosis and timely completion of repairs
Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the value and necessity of the work
Prepare accurate cost estimates and obtain customer approvals for all services
Monitor the progress of repairs and keep customers informed throughout the service process
Handle customer concerns and complaints professionally, working to find satisfactory resolutions
Maintain up-to-date knowledge of Mercedes-Benz vehicles, systems, and service procedures
Utilize automotive diagnostic software and CRM systems to manage customer information and service histories
Collaborate with parts department to ensure availability of necessary components for timely repairs
Assist in maintaining a clean and organized service area
Join our team at Mercedes-Benz in Tulsa, Oklahoma as a Service Advisor. We're looking for a professional and customer-focused individual to serve as the primary liaison between our valued clients and our service department. In this role, you'll combine your automotive expertise with exceptional customer service skills to ensure a premium experience for Mercedes-Benz owners.
Greet customers and assess their service needs, scheduling appointments and explaining repair processes
Perform vehicle walk-arounds with customers to identify and document service requirements
Communicate effectively with technicians to ensure accurate diagnosis and timely completion of repairs
Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the value and necessity of the work
Prepare accurate cost estimates and obtain customer approvals for all services
Monitor the progress of repairs and keep customers informed throughout the service process
Handle customer concerns and complaints professionally, working to find satisfactory resolutions
Maintain up-to-date knowledge of Mercedes-Benz vehicles, systems, and service procedures
Utilize automotive diagnostic software and CRM systems to manage customer information and service histories
Collaborate with parts department to ensure availability of necessary components for timely repairs
Assist in maintaining a clean and organized service area
Highlights
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Company nameJackie Cooper Imports
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Job positionMercedes-Benz Service Advisor
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