Customer Service Representative - Copy - Copy, Tulsa

Customer Service Representative
Company: Arrow Engine Company
Primary Location: **** E. Independence, Tulsa, OK ***** USA
Employment Type: Hourly | Full-Time
Function: Customer Service
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities
This position requires a dependable individual who will receive, investigate and respond to all customer inquires regarding shipments, products and complaints.
Input phone/fax orders and relative data into the computer by performing the following duties:
Essential Duties and Responsibilities include the following.
Other duties may be assigned to meet business needs.
Talk with customers by phone concerning orders, returns, shipments and products.
Receive and enter orders via a variety of media
Contact customers when necessary to advise shipments delay and/or information necessary to process orders
Initiate tracers with carriers
Make changes to or cancel orders/backorders
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
Initiate file maintenance for corrections to computer's customer file
Fill out forms, determine changes for service requested
Solicit sale of new or additional services
Handle irate customers in a professional manner
Obtain customer feedback information
Qualifications
Must have a high school diploma or GED
7+ years Customer Service experience
Mechanical knowledge or experience dealing with industrial parts/equipment required
Ability to read and interpret documents such as operating, maintenance and procedure manuals, bills of material, drawings and schematics
Ability to calculate figures and amounts
Ability to interpret technical instructions in diagram form
Excellent communication skills (verbal and written) with a professional phone presence
Good grammar, voice and diction
Basic computer and keyboarding skills
Excellent customer service skills (friendly, courteous and helpful)
Organizational skills (multi-tasking ability)
Business maturity, a positive attitude and a professional demeanor
This person must be dependable and conscientious
Individual needs to show initiative and willingness to cooperate as a team member
Ability and willingness to train by working on the shop floor in various production departments