Lead Business Office Associate In Training, Tulsa

**** - Tulsa - **** S Memorial Dr, Tulsa, Oklahoma, ***** CarMax, the way your career should be Summary: Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.
Essential Duties and Responsibilities: + Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
+ Participates in the u201cManager on Dutyu201d role u**** responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
+ Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.
+ Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
+ Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.
+ Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
+ Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.
+ Assesses risk in Asset Protection reviews and approves store cash handling procedures.
+ Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.
Qualifications: Work requires ability to: + Model what good looks like when interacting with Associates, customers and vendors + Create maintain a positive work environment + Delegate effectively in order to meet deadlines + Follow up with Associates inside and outside of the Business Office + Make decisions using independent and sound judgment + Resolve customer and associate concerns + Read, interpret and transcribe data in to maintain accurate records + Understand numeric filing system + Use word processing, spreadsheet and other programs, displaying intermediate PC skills + Multi-task in a high energy, fast-paced work environment + Lift objects that weigh as much as ***** lbs + Speak and listen effectively while working with internal and external customers in person and over the phone + Complete CarMax provided training, allowing for cross-training and full coverage of Business Office Working Conditions: + Pleasant but noisy office environment + May require walking or standing for extended periods of time + Flexible work hours with opening and closing shifts that includes nights, weekends, holidays + Wears CarMax clothing (acquired through the company) at all times while working in the store Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.