Client Services Representative, Henderson

Job Opportunity
ShipNetwork is where scalable eCommerce fulfillment meets optimized shipping solutions.
We elevate our customers' shipping and order fulfillment.
ShipNetwork is where exceptional service meets great rates, powered by a nationwide fulfillment center network.
We need a team player with a passion for innovation and the desire to partner with a business to achieve outstanding results.
Working Business to Business, resolving issues for our customers, you will need excellent communication skills and the ability to solve complex problems.
If you have great focus, attention to detail, and the desire to get things done right, this is the job for you.
Expected Pay: $19 - $21/hr
Hours: 8 a.m. to 5 p.m.
PST
Type of Work: Full-Time, Hybrid
Location: Las Vegas, NV
Job Requirements
At least 2 years of Customer Service experience (required)
Excellent interpersonal, analytical, written, and oral communication skills
Ability to work well in a dynamic environment with a high degree of multi-tasking
Demonstrable record of understanding and meeting customer expectations
Proficiency with Microsoft Office and Windows-based computer applications
Work productively with minimal supervision
Can do, positive demeanor
What You'll Do
Provide customer support for client inquiries through the CE Portal, email, phone, etc.
Available as a point of contact for any and all matters specific to our clients.
Build and maintain strong, long-lasting client and interdepartmental relationships.
Develop a trusted advisor relationship with the client and client representatives.
Ensure the timely and successful delivery of our solutions to client needs and objectives.
Clearly communicate the progress of initiatives to internal and external stakeholders.
Manage client engagement by providing timely response times and clear communication.
Be a key contributor in client satisfaction.
Effectively utilize internal and external systems (OMS/WMS/Carrier Portals) to assist in case resolution.
Collaborate with Sales, IT, Operations, and Finance.
Perform all other relevant duties as assigned.
Additional Benefits
Medical, Dental, Vision Insurance
401(k) with Company Match
Flex Paid Time Off & Paid Holidays
Bi-Weekly Pay Schedule & Access to Earned Pay Same Day