Customer Service Representative, Benicia

Customer Service Representative
Driven Brands is looking for a full-time Customer Service Representative to support our ***** Radiator brand.
You will be responsible for helping customers with questions or concerns regarding company products and services.
You will be responsible for communicating with customers over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
The right candidate will understand general customer service principles.
What You'll Drive:
Answering inbound calls from customers requesting price, availability, and delivery information
Taking customer service calls and following up on customer quotes
Escalating important customer issues with team members and management
Some office administrative tasks (ex. photocopying, data entry)
What You'll Bring:
1 year of customer service experience
Ability to communicate effectively
Detail oriented
Critical thinking and problem solving
Sales experience is an asset
Bi-lingual Spanish/English preferred but not required
Shift Information:
5-day workweek between Monday-Saturday with 1 day off during week
M-F in-office, Saturdays remote
Shifts are 8 hours each, with a lunch break
Shifts will start between 6:00am-9:00am
Equipment provided
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.