Client Service Representative/ Office clerk, California

Job Description

The Client Service Representative is entry level and will support the records retrieval department in the collection of medical records, radiology film, insurance documents, medical billing, and employment records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays, and a 401K plan. Compensation to start is $18/hr.

•    Provide daily status/updates to various clients via phone, emails, memos, and e-faxes

•    Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters

•    Prepare and send out new serve documents daily for service

•    Consult with clients and staff to issue/reissue new requests

•    Match, review, and process records and documents based on 

requested parameters of subpoenas and authorizations

•    Issue payments, obtain and provide additional information/documents to custodians so they can process requests

•    Close and notify all parties of orders that are being canceled, reissued, or received objections

•    Input status/codes in our proprietary software to ensure information for each order is up to date

•   Perform other job duties as assigned by Management