Account Manager, Ventura

Job Description

Job Description We are looking for an Account Manager to join our team in Ventura, California in a contract opportunity with the potential for a long-term role. This role is ideal for a customer-focused individual with experience in medical customer service who can manage follow-up activities, resolve account issues, and provide a high standard of support across multiple communication channels. The position requires strong attention to detail, confidence working within healthcare-related systems, and the ability to adapt to changing business needs while maintaining compliance and service excellence.

Responsibilities:• Manage incoming leads from partner departments, take appropriate follow-up actions, and present relevant product or service solutions to customers. • Investigate customer concerns thoroughly, determine the appropriate resolution, and communicate updates clearly and effectively.• Maintain accurate account documentation by entering and updating required information in designated systems in accordance with compliance standards. • Handle community voicemail and inbound customer inquiries promptly, ensuring each interaction is addressed with care. • Contribute to departmental performance goals by completing assigned tasks efficiently and participating in ongoing training and development.• Build productive working relationships with customers and colleagues to support a collaborative and service-driven environment. • Apply company policies, departmental procedures, and quality expectations consistently in daily work activities. • Remain flexible with scheduling and workloadpriorities to meet evolving operational demands.• Follow workplace safety standards, housekeeping expectations, and other duties assigned by department leadership.• 3+ years of experience in medical customer service, account support, or a related call center environment. • Hands-on experience with healthcare and customer management platforms such as Allscripts, Cerner, CRM tools, and EHR systems.• Strong ability to manage inbound calls, research issues, and deliver clear resolutions to customers. • Working knowledge of authorizations, benefits, and billing functions within a healthcare-related setting. • Proficiency with computer programs and data entry, with close attention to accuracy and record maintenance.• Ability to balance quality expectations with productivity goals in a fast-paced environment. • Strong communication and interpersonal skills with the ability to work effectively across teams. • Reliable flexibility in scheduling to support changing business and departmental needs.