Lead Customer Success Coordinator - Remote, California

This position is posted by Jobgether on behalf of a partner company.
We are currently looking for a Customer Success Coordinator - REMOTE.
In this role, you will play an essential part in ensuring our customers derive ongoing value from our platform.
You will manage various customer renewals, identify growth opportunities, and ensure satisfaction at every stage of their journey.
Working collaboratively across departments like Customer Success, Revenue, and Marketing, your organizational and communication skills will help deliver a smooth customer experience.
This is an exciting opportunity for someone who is passionate about maximizing customer success and making a significant impact.
Accountabilities Manage the full renewal lifecycle for a large portfolio of customers
Create quotes, process orders, track forecasts, and collect purchase orders
Support agreement negotiations in partnership with internal stakeholders
Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
Partner with Account Executives to support upsell and cross-sell motions
Maintain accurate records and contribute to forecast accuracy and account health
Requirements Passion for helping customers succeed and a drive to make an impact
Grit and resilience; energized by challenges and persistent in finding solutions
Exceptional organizational skills and attention to detail to manage multiple priorities
Curiosity around SaaS, technology, or workforce development
Basic understanding of business development, sales, or customer success
Comfortable using various communication methods (emails, calls, meetings, webinars)
Business sense and ability to analyze data to address customer situations
Strong communication, organization, and time management skills
Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process
Benefits Blended workplace with remote or hybrid setups depending on the role
Mission-driven and guided by strong culture pillars
Commitment to diversity and belonging
Culture of trust, autonomy, and collaboration
Focus on lifelong learning and team member growth
Competitive compensation packages and comprehensive medical coverage
Unlimited PTO and wellness reimbursements
Access to a Pluralsight subscription and professional development funds
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