Customer Service Representative, Seville

Customer Service Representative
World Truck Towing & Recovery is a fast-paced, customer-first company providing 24/7 roadside and heavy-duty towing services.
When someone's day takes a turn, we're the call that gets them back on track.
We're growingand we need dependable, friendly voices to answer those calls.
This is a customer service position no towing experience required.
We'll train you!
You'll be the first point of contact for customers needing help.
Your job is to:
Answer incoming calls and ask a set of simple, guided questions
Dispatch towing services quickly and accurately
Provide updates on service status and estimated arrival times
Coordinate with drivers and keep customers informed
Handle billing, scheduling, and basic administrative tasks
What we're looking for:
High school diploma or equivalent
Previous customer service experience preferred (but not required)
Strong communication and multitasking skills
Calm, patient, and professional under pressure
Basic computer skills (dispatch software experience is a plus)
Why you'll love working here:
Paid training We'll teach you everything you need to know
Flexible scheduling We're hiring for all shifts
Supportive team You'll be part of a crew that's got your back
Growth opportunities We promote from within
Comprehensive benefits including:
Paid holidays and PTO
Overtime pay
401(k) with company match
Supplemental insurance (disability, life, accident)
Health Savings Account contributions
Proactive Health Management Plan with telemedicine, health coaching, and more