Administrative Assistant, Waco

Job Type

Part-time

Description

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.

Essential Duties and Responsibilities

Stand and greet all patients as they arrive in a friendly, courteous, and professional manner Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service Routinely check and respond to work e-mail Document in the computer system all necessary demographic, insurance, and financial informationMaintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts Responsible for photocopying records and documents for billing purposes Perform clerical duties, including mail delivery, faxing, copying, and scanning Responsible for answering, screening, and directing incoming phone callsCollect co-payments or other applicable financial payments Performs exit interviews with all patients Facilitate daily deposits and perform cash reconciliations Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer informationDocument patient volumes for the previous day Maintain and compile reports and informational packets for distribution Perform any job related to the registration process Participate in performance improvement activities as necessary Perform other duties as assigned Safety / Infection Control

• Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials

Customer Service

• Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.

Demonstrate effective interpersonal skills Treat all patients, visitors, and staff members fairly and with respect and strive to make them comfortable by offering refreshments. Utilize effective communication methods in an accurate, courteous, and professional manner. Explain all procedures, treatments, and care while remaining aware of language barriersAble to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs Emergency Center Policy

Ensure personal appearance is business casual and professional at all times Responsible for wearing Emergency Center identification badge at all times which must be visible and above the waistline Attend all Emergency Center required meetings and in-service education Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignmentsCompliance with attendance standards Demonstrate flexibility when changes in assignments are necessary Qualifications EDUCATION&EXPERIENCE

High school diploma or equivalent 1-3 years office experience in a health care setting preferred Previous customer service experience preferred Must be able to effectively communicate with customers both in person, and over the telephone Must have understanding of basic medical terminology LANGUAGE/MATH/REASONING ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distanceAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations COMPUTER SKILLS

Basic computer skill CERTIFICATE/LICENSES

None Competencies

• Professional Maturity: The ability to separate emotional feelings from the real issues at hand

Responsibility: The ability to accept choices you have made and the results they have led to Communication: The ability to write and speak effectively; actively listens to others, and give feedback Flexibility: Demonstrate responsiveness and adaptability following change initiatives Intelligence: Understand information and apply new knowledgeEnergetic: Exhibits high levels of energy and enthusiasm Organized: Efficient in structuring tasks to be accomplished Computer Savvy: The ability to use technology efficiently and effectively Customer Service: The ability to enhance customer satisfaction Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organizationIntegrity and Respect: Demonstrates upmost level of integrity Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation Collaboration and Partnership: Encourages participation from team membersManages Change: Demonstrates flexibility with changing environments Problem Solving: Resolve issues in a timely manner Attention to Detail: Follows procedures to ensure entry of data Organization: Uses time efficiently by prioritizing and planning work activities Judgment: Ability to make independent decisionsTeamwork: Works with others to accomplish objectives and shows support for decisions Quality: Sets high standards to ensure quality in work performed Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations Physical Demands

• The physical demands for this position include adequate vision, hearing, and repetitive motion

Light physical activity performing non-strenuous daily activities of an administrative nature Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner Bending legs downward and forward by bending leg and spine

Work Environment

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation