Outbound Customer Care Advocate Tca, Warwick

Job Title
Max pay rate - $20 per hour
Candidate must be commutable to the Warwick, RI location.
Role involves initiating callouts to potential accountholders eligible for a Total Control Account (TCA).
TCAs are financial accounts, similar to checking/saving accounts, and are interest-bearing.
Empathy is needed as customers have often recently lost someone close to them.
Responsibilities
Clearly educate the caller on the benefits of a Total Control Account.
Answer any questions or address any concerns the accountholder may have.
Explain options available to access their funds.
Offer to order a Visa Debit Card for the account.
Requirements
Live within 50 miles of our Warwick, RI office.
Ability to work from home which includes high-speed internet ******** kbps) and a quiet, secure place to work.
High internet speed is required; hotspots and use of Wi-Fi are not allowed.
Able to use video during interview, coaching, and virtual training.
Ability to work during the hours of operation: Monday-Friday 8:30am 5:00pm EST.
No time off planned during training.
High school diploma or equivalent is required.
1-3 years of experience in the field or in a customer service role is preferred.
Required Skills
Organized, upbeat, empathetic, and exhibit active listening skills.
Timeline
Anticipated Start Date: 4/17/24.
Virtual Training.
Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch.
Training Dates: 1 week: 4/17/24 4/24/24.
Equipment Coordination
Issued equipment includes a laptop, 2 monitors, keyboard, mouse, and docking station.
Equipment must be returned within a week of assignment ending.