Front Office Manager, Newport

Job Description

Job Description

Are you a vibrant individual looking for a Front Desk Manager position at Aloft Newport on the Levee in Newport, KY, US? Join our energetic team dedicated to providing a unique and welcoming experience for all guests. We need a committed leader with a passion for hospitality, exceptional organizational skills, and a dedication to top-notch customer service to oversee our front desk operations.

As the Front Desk Manager, you will play a crucial role in ensuring guest satisfaction, leading a team of front desk staff, and setting a positive tone for our guests' stay from check-in to check-out. If you thrive in a fast-paced hospitality environment and are dedicated to delivering exceptional service, come be a part of our dynamic team at Aloft Newport on the Levee.

Responsibilities: Welcome guests warmly and with a friendly attitude when they arrive at the front desk. Ensure that the check-in and check-out processes run smoothly for all guests, addressing any issues promptly. Efficiently manage reservations and room assignments to optimize occupancy and revenue.Supervise the front desk team, offering guidance, training, and support to uphold high customer service standards. Maintain a neat and organized front desk area, including overseeing inventory of supplies and equipment.

Qualifications:

2+ years of experience in hotel front desk operations. Strong customer service skills and ability to handle guest inquiries and concerns. Proficiency in hotel booking software and the Microsoft Office suite. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment.

About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.