Administrative Assistant - Service Industry, Wakefield

Job Description Job Description Please note; this role is based in Wakefield!
We are seeking a reliable and detail-oriented Administrative Assistant to support daily office operations in a fast-paced service industry environment.
This role plays a key part in scheduling, customer communication, billing support, and overall coordination between field technicians and management.
Experience in the pest control industry is strongly preferred.
Key Responsibilities
Answer incoming calls, emails, and customer inquiries professionally
Schedule service appointments and coordinate technician routes
Support dispatching and daily service logistics
Maintain accurate customer records, service histories, and documentation
Assist with invoicing, billing, and payment processing
Support contract setup, renewals, and customer follow-ups
Communicate with technicians regarding schedules, job details, and changes
Handle customer concerns and service issues with professionalism
Assist with reports, data entry, and general administrative tasks
Required Qualifications
Previous administrative or office support experience in the service industry
Strong phone etiquette and customer service skills
Ability to manage multiple tasks in a fast-paced environment
Proficient with basic computer programs (email, scheduling software, spreadsheets)
Strong organizational and time management skills
Attention to detail and accuracy
Preferred Qualifications
Experience in the pest control industry
Familiarity with service scheduling, dispatching, or route management
Experience using CRM or pest control software (e.g., PestPac, FieldRoutes, or similar)
Basic knowledge of invoicing, billing, or accounts receivable
Ability to work independently and as part of a team
Work Environment
Office-based role with frequent communication with field staff and customers
Fast-paced, customer-focused service environment
Why Join Us
Stable, growing service-based company
Opportunity to grow with the organization
Collaborative and supportive team environment
Company Description Busy full service pest control company looking forr a motivated individual that has experience in the service industry and customer service.
Computer skills and ability to muti-task required.
Company Description Busy full service pest control company looking forr a motivated individual that has experience in the service industry and customer service.
Computer skills and ability to muti-task required.