Guest Service Agent - The Willard InterContinental Washington

divh2Guest Service Agent/h2pFirst impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home./ppEvery day is different, but youll mostly be:/pulliAnswer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination./liliRespond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines./liliProvide callers with local directions and general information in a courteous and accurate manner./liliMay provide wake-up calls to guests rooms if this is not an automated phone system function./liliNotify management of any malfunctioning telephone equipment or accessories./liliPromote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals./liliAct as central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance./liliMay operate in-house paging system as well as serve as base communications with security and maintenance departments./liliPerform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests./li/ulpWhat we need from you:/pulliCommunication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to/liliYour problem-solving skills will turn issues into opportunities, so every guest leaves with great memories/liliFluency in the local language - extra language skills would be great, but not essential/liliLiterate and tech-savvy - youll need a good grasp of reading, writing, basic math and computer skills/li/ulpThe hourly pay rate for this role is $26.79. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employees pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs./ppWe offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees./ppIHG Hotels

Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well

both inside and outside of work

and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and youll become part of our ever-growing global family./ppAt IHG Hotels

Resorts, weve made a promise. As one of the worlds leading hotel groups, were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected

wherever they are in the world. Want to be part of the journey?/ppDont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today./ppJob Identification 162024/ppJob Category Hotel-Operations/ppLocations 1401 Pennsylvania Ave NW, Washington, DC, 20004, US/p/div