Customer Service Coordinator, North Prairie

divh2Customer Service Coordinator/h2pZZI North Prairie - North Prairie, WI *****/ph3Overview/h3pSalary Range $***** - $***** Hourly Position Type Full Time Travel Percentage None/ph3Description/h3pWho Are We?
/ppHave you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza?
The coolers and freezers you find those and other food products in are what we do!!
Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh!
We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!
/ppOur company is structured across 2 divisions the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.
/ppWhat Are We Like?
/ppAt Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path.
We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: Preserving customer valuables through refrigeration.
For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service.
We also believe we are the COOLEST coworkers (pun intended)!
This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country!
Come grow with us!!
/ppWhat Can We Offer You?
/pulliVacation and Personal Hours (after only 30 days!)/liliCompetitive Wages/liliComprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, ADD, HSA/FSA, EAP)/lili401k and Profit Sharing/lili10 Paid Holidays/liliFlexible Schedules/liliCasual Dress Code/liliWellness Programs and Incentives/liliSteel Toe Reimbursement/liliEmployee Engagement Programs/liliOne-time Home Computer Reimbursement/liliAnd more!
/li/ulpWhat Will You Do?
/ppUnder the direction of the Contract Services Supervisor, the Customer Service Coordinator supports the needs of all contract service customers by providing customer service and problem-solving skills to ensure customer satisfaction through prompt action and follow up.
/ppEssential Responsibilities:/pulliDispatch service requests for contract customers.
/liliProvide dispatching/invoicing information to contract customers or Sales Department.
/liliReview service dispatch requests and then send service company to repair ZZ equipment installed under a contract warranty/service agreement.
/liliHave an understanding contract warranty/service agreement.
/liliRelay new service contractors for contract warranty/service work.
/liliAssemble proper documentation of billing/invoicing information for customers.
/liliAssist in the coordination of service work at customer sites when initial problem was not solved locally or not solved to the customers satisfaction.
/liliReview service bills for customers with contract warranty/service agreement.
/liliAssist in maintaining of spreadsheets for customers with contract warranty/service agreements.
/liliUnderstand the order process procedure, form order placement through shipping for customers with contract warranty/service agreements.
/liliMaintain files of the orders placed by customers with contract warranty/service agreements.
/liliDevelop understanding of IFS and how it relates to their position within company.
/liliOther duties as assigned/li/ulpRequirements for Effective Performance:/pulliHigh School Diploma / GED/lili6 months of relevant experience and/or training/li/ulpSkills/Abilities/Specifications:/pulliAbility to effectively present information and respond to questions from groups of managers, clients, and customers.
/liliAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
/liliAbility to apply concepts of basic algebra and geometry.
/liliAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
/liliAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
/li/ulpBehavioral Environmental Requirements:/pulliMaintain a positive work attitude.
Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.
/liliSafety toe shoes and safety glasses are required while in production areas.
/liliRegularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear.
The employee must occasionally lift and/or move up to 15 pounds.
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