Customer Service Representative I, Waukesha

Customer Service Representative I
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.
This is a remote position.
This role requires internet upload and download speeds of at least 80Mbps.
Essential functions and responsibilities include:
Answer phone calls, return phone calls
Answer emails from clients, providers and internal referring offices
Review previous history of the provider in MedCheck, Scheck and SalesCloud
Consult with Supervisor or other departments to clarify answers to inquiries
Contact provider to discuss findings at the appropriate level
Maintain reports and spreadsheets as needed
Additional duties as assigned
Knowledge and skills required:
Knowledge of Workers Compensation fee schedules and regulations
Effective verbal and written communication skills
Good organizational skills and ability to multitask
Detail oriented
Proficiency with Microsoft applications
Medical terminology and coding knowledge
Education and experience:
High school diploma or equivalent
Customer service experience working in the Managed Care and Benefit Administration industries
Pay range: $***** - $***** per hour
About CorVel:
CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries.
CorVel was founded in **** and has been publicly traded on the NASDAQ stock exchange since ****.
Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.
We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.
Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.