Customer Service Representative- Customer Experience, East Troy

Customer Service Representative (Technical Sales)
Ready to grow your career in customer service with a stable and growing manufacturer?
Celebrating 100 years in ****, Plymouth Tube Company is a 5th-generation family-owned manufacturer serving customers in Aerospace, Space, Power Generation, and Heavy Equipment.
Join a collaborative team with opportunities to learn, grow, and make an impact.
About the Opportunity
The Customer Service Representative (Technical Sales) is responsible for providing excellent customer service both externally and internally.
This role requires developing an in-depth knowledge of company products and programs while building strong working relationships through timely and accurate day-to-day order fulfillment, involvement with pricing administration, and other customer-related activities.
This position is onsite and requires daily presence at the Trent facility.
Based on the candidate's experience and skill set, responsibilities and scope may be broadened, with commensurate compensation.
What You'll Be Working On
Initiates, processes, expedites, and revises customer orders as needed.
Provides timely and accurate information to customer order status and product inquiries; identifies customer requirements and specifications for quotes.
Adds new customers to Axiom/Epicor.
Manages turnkey programs with outside processors to ensure timely delivery to key customers.
Communicates regularly with key customers regarding order status, timeline updates, and order changes.
Maintains order schedules for mill visibility to support on-time delivery.
Evaluates customer complaints, documents in CSR database, investigates, and resolves or escalates as needed.
Acts as a customer advocate within Plymouth Tube.
Collaborates closely with sales, operations, finance, and other departments.
Adheres to established mill parameters.
Maintains proactive communication with customers and internal teams.
Informs sales of quotes, invoicing, credit matters, and customer issues.
Supports marketing, sales, and manufacturing with additional projects and administrative duties as needed.
What You'll Need to Succeed
Bachelor's or Associate's degree preferred, OR High School diploma with 3+ years of customer experience in a manufacturing B2B environment (not a call center).
Working knowledge of manufacturing processes or strong aptitude and desire to learn.
Experience solving customer problems and managing complex situations.
Strong ability to multitask and prioritize.
Analytical and problem-solving skills.
Self-motivated with a high sense of urgency and resourcefulness.
Proficiency in MS Office and general computer literacy.
Excellent written and verbal communication skills.
What We Offer You
Benefits effective 30 days from date of hire:
Medical, Dental, Vision, HSA, FSA
401(k) with company match, Life Insurance, STD/LTD
100% tuition reimbursement (including books & reasonable expenses)
Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)
Paid Time Off & Holidays
Career growth opportunities gain broad exposure across the business
Job Type: Full-time
Benefits include:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift: Day shift
Equal Opportunity Employer: Disability/Veteran