2nd Shift Customer Service Rep- CSR, Germantown

divh2Customer Service Representative/h2pThe position carries out all Customer Service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills./ppWhen you join ID Logistics, you become part of a company committed to Investing in our Employees. This commitment is the foundation for the ID Logistics benefits program. As an Employer of Choice, ID Logistics invests in you by providing a comprehensive benefits program that offers a valuable, affordable benefit plan package that includes medical, dental, vision, employer paid life insurance, 401(k) with employer match, generous paid time off along with other supplemental benefits./ppSafety of our associates has always been Our #1 priority./ph3Customer Service Responsibilities:/h3ulliManage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors./liliProcessing billing and invoicing with tight turnaround times and attention to detail./liliResolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management./liliDaily effective communication (email, phone, or in-person) with customers and internal team members and management./liliAct as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes./liliFollow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary./liliObserve all company safety rules and assist in enforcement as appropriate./liliOther duties as assigned./li/ulh3Customer Service Benefits:/h3ulliMedical, Dental, Vision (Options available)/lili401K with matching program/liliSTD, LTD/liliVacation and sick time/liliFriendly and Open-Door culture/li/ulpRate: $20.00 Hourly +$1.00 Second Shift Differential/ppSchedule: Monday to Friday 3:00pm to 11:30pm/ppThis position is designated as safety-sensitive, meaning performance directly affects the safety of the employee and others, including the general public./pulliHigh School Diploma or GED; or equivalent combination of experience and education;/lili3 years verifiable customer service experience/liliStrong written and verbal communication skills/liliOutstanding computer and data entry skills/liliProficient in Microsoft Office suite/li/ul/div