Hub Associate / Van Driver (Part Time), Juno Beach

Job Summary: Under limited supervision, this positionâ¯is responsible forâ¯focusing on supporting Hub fulfillment operations andâ¯maintainingâ¯functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and productâ¯expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.⯠Duties/Responsibilities: Fulfillment Delivery Collaborate with the Hub Manager to prioritize, process, and fulfill customerorders efficiently⯠Communicate with customers and managers, helping to ensure an excellent shopping experience⯠Loads vehicle to support routing sequence; use routing apps to deliver and pickup product⯠Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers⯠Utilizeâ¯Companyâ¯providedâ¯technology to document all deliveries Drive responsibly to properly representâ¯the company and our brandâ¯â¯ Carry out any transfers fromâ¯Storesâ¯and Hubs within their routeâ¯â¯ Interact with Customers during deliveries and inform them of upcoming events and promotionsâ¯â¯ Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise Fulfillment Operations Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders⯠Use efficient methods for product selection and transfer to shipping areas toâ¯optimizeâ¯time⯠Handle customer returns according to SLAs and company policies⯠Keep the shipping station neat, clean, and well-organizedâ¯always⯠Replenish packing and shipping supplies daily to ensure smooth operation⯠Identifyâ¯and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager⯠Other Duties Assistâ¯customers with in-store purchases, product selection, and provide knowledgeable recommendations⯠Support restocking efforts and product placement within the Store⯠Performâ¯additionalâ¯tasks as assigned to support Hubâ¯and/or Store operations Required Skills/Abilities: Exceptional verbal and written communication skills for clear, professional interactions⯠Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positivecustomer experiences⯠High attention to detail and strong organizational abilities to manage tasks efficiently⯠Proven ability to prioritize and meet deadlines, even in high-demand situations⯠Solid analytical skills toâ¯identifyâ¯issues and find effective solutions⯠Ability to perform well in a dynamic, sometimes high-stress setting,â¯maintainingâ¯composure and efficiency⯠Ability to obtain andâ¯maintainâ¯Hazardous Materials Certification⯠Ability to obtain and maintainâ¯Forkliftâ¯Operator Certification⯠Education and Experience: High school diploma or equivalent required. Physical Requirements: Continuous standing and walking throughout the retail space⯠Continuous operation of a motor vehicleâ¯â¯ Ability to wear and communicate through a headset continuouslyâ¯â¯ Frequent climbing, bending, stooping, and twistingâ¯â¯ Occasionallyâ¯operateâ¯equipment, including forklifts⯠Must be able toâ¯lift upâ¯to 50 pounds to shoulder height unassistedâ¯frequently⯠Other Requirements: Must be at least 21 years old⯠Mustâ¯maintainâ¯a valid driver’s licenseand satisfactory driving record⯠Willing toâ¯submitâ¯to a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program⯠Willing to work a varied shift based upon business needs, including unscheduledâ¯overtime⯠West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at . Join us at West Marine and help us provide the best boating experience for our customers!