Account Manager, Jupiter

Job Description

Job Description

Benefits: Bonus based on performance Competitive salary Dental insurance Opportunity for advancement Training&development Vision insurance 401(k) matching Free food&snacks Free uniforms Paid time off

Account Manager 2JData (Managed IT Services)

Jupiter, FL | Full-Time

About 2JData

2JData is a high-performance Managed Service Provider delivering enterprise-grade IT, cybersecurity, cloud, and compliance solutions to small and mid-sized businesses. We focus on measurable business value, white-glove service, and long-term strategic partnerships with our clients.

We are seeking a

client-focused, results-driven Account Manager

who thrives on building relationships, increasing client satisfaction, and serving as the central communication hub between our clients and service teams.

Position Overview The Account Manager serves as the

primary point of contact for clients , ensuring an exceptional customer experience while driving

revenue growth, retention, and service adoption .

This role also functions as the

front-line communication and dispatch coordinator , helping to route service requests, manage priorities, and maintain SLA alignment.

Key Responsibilities

Client Relationship Management

Own and manage relationships for a portfolio of MSP clients

Conduct regular business reviews (QBRs / vCIO meetings)

Ensure clients are aligned with best practice IT and cybersecurity roadmaps

Act as the client advocate internally within 2JData

Revenue Growth&Retention

Identify upsell and cross-sell opportunities (security, cloud, backup, compliance, hardware, licensing)

Maintain high client retention and satisfaction scores

Assist in contract renewals and service expansions

Track account performance against revenue and margin targets

Phone Dispatch&Service Coordination

Serve as the

primary inbound call handler

for client service requests

Create, categorize, and prioritize service tickets in the PSA system

Dispatch tickets to the appropriate technical resources based on:

SLA

Priority

Skillset

Client impact

Monitor ticket queues to ensure response and resolution targets are met

Communicate status updates to clients in a timely and professional manner

Schedule onsite and remote service appointments

Coordinate emergency and after-hours escalations when required

Ensure accurate documentation of client requests and call notes

Client Experience&Communication

Provide white-glove customer service on every interaction

Translate technical updates into business-friendly language

Proactively follow up on open issues and projects

Identify service trends and recurring issues affecting client satisfaction

Strategic Planning

Help clients budget and plan for future IT initiatives

Align technology solutions to business outcomes

Present proposals, quotes, and solution roadmaps

Technical&Industry Familiarity (Preferred)

Experience in a Managed IT Services (MSP) environment

PSA / ticketing systems (Autotask, Kaseya, ConnectWise, or similar)

Microsoft 365 and cloud environments

Cybersecurity solutions (MFA, EDR, backups, compliance)

Understanding of network and endpoint support workflows

Management&Professional Skills

Strong phone presence and communication skills

Exceptional customer service mindset

Ability to multitask and manage competing priorities

Highly organized and process-driven

KPI and SLA focused

Team collaboration mindset

Success Metrics

Client retention rate

Monthly recurring revenue (MRR) growth

CSAT score

SLA response&resolution performance

Ticket routing accuracy and efficiency

Agreement renewals&expansions

Compensation&Benefits

Competitive base salary + performance incentives Health benefit options Paid time off Career growth within a rapidly scaling MSP Ongoing training&certification support

Why Join 2JData?

High-impact, client-facing role

Central position in the daily service operation

Work with a fast-growing, process-driven MSP

Direct collaboration with leadership and engineering teams

Ideal Candidate You are a

relationship builder, problem solver, and master of communication

who can balance client success, service coordination, and revenue growth in a fast-paced MSP environment.