Dispatcher, Whittier

Dispatcher
The Dispatcher is responsible for the real-time tracking, coordination, and oversight of in-house delivery drivers.
This position plays a critical role in ensuring timely and efficient delivery and pick-up operations, maintaining communication with stakeholders, and managing resources efficiently to uphold the highest standards of customer service.
Essential Job Functions: Real-time Tracking: Use Descartes OnDemand system to monitor the location and performance of delivery drivers in real-time.
Exception Management: Promptly address logged Exceptions and Deviations, verifying details with Drivers as exceptions are noted.
Post-Route Checks: Validate the presence of exception-logged materials, rejected materials, RMA returned items, and picked-up PO materials as Drivers complete their routes.
Delivery Oversight: Ensure timely deliveries and pick-ups in line with management goals and expectations.
Route Management: Efficiently assign pick-up stops, aiming to optimize resources, reduce overtime, and boost performance.
Stakeholder Communication: Provide timely updates to internal and external parties regarding delivery ETAs and sequences.
Software Management: Ensure drivers correctly utilize company-issued software, including Descartes MobileLink and UKG timecard.
Perform other duties assigned.
Work mandatory overtime as needed