Student Services Assistant Substitute Pool, Whittier

Posting Details

Position Information

Job Number CLA00559P

Position Title Student Services Assistant Substitute Pool

Position Type Classified Substitute pool

Percentage Employee

Number of Months Assignment

Starting Date As soon as possible

Current Work Schedule

Hours Vary; 8:00am - 7:00pm. Days and hours of employment may change depending on District needs, including evening and weekends to accommodate the varied schedules of high school students, parents, and educators.

Salary Range Range 27

Salary

$30.10/hourly

Shift Differential

FLSA Non-Exempt

Location Main Campus and varied locations and high schools

Department Student Equity

Open Date 08/05/2025

Closing Date 06/30/2026

Open Until Filled Yes

About Rio Hondo College

About Río Hondo College

Río Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Río Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few.

Strengths

Our caring and dedicated student-centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our College's 900 employees, with close to 600 faculty, hold themselves accountable for the academic success of disproportionately impacted student populations. Our entire staff, with unwavering team collaboration, work hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color.

Río Hondo College is committed to the recruitment of qualified and diverse employees who are dedicated to our students' success. We recognize that diversity in an academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are steadfast in our hiring practices and staff development processes which reinforce the goals of equal opportunity, diversity, and inclusion. Our practices and processes also support the importance of a workforce that reflects the community and the diverse student population we serve.

Río Hondo College employs approximately 55% tenured track faculty of color; 60% part-time faculty of color; 85% classified staff of color; and 50% administrators of color.

Río Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State Universities, a bachelor's degree in Automotive Technology, more than 60 certificates, a Pathway to Law School, dual enrollment with K-12 districts, state championship speech&debate team and excellent athletic teams, student leadership opportunities, travel abroad experiences and more.

In collaboration with the communities in Pico Rivera, Santa Fe Springs, El Monte, South El Monte, Whittier, portions of Norwalk, La Mirada, Downey, La Puente, the City of Industry, Los Nietos and Avocado Heights, Río Hondo College provides an exceptional academic curriculum to meet the unique needs of our region and strengthen our communities.

Basic Function

Under the direction of an administrator or manager, performs specialized project, administrative, and technical responsibilities within a student services area.

Representative Duties

1. Provides information and assistance through various modalities including but not limited to in person, phone, email, chat, and video conferencing to students, staff, and the public related to the area of assignment; advises students of program requirements, eligibility, and/or status. E

2. Schedule appointments for students and staff; utilizes a variety of software applications and available resources to provide program information and assistance; explains department and/or program policies, procedures, and functions according to established guidelines. E

3. Collaborates with internal District and college departments to coordinate communications and activities for distribution to faculty, staff, students, educational institutions, government and private agencies, and the public. E

4. Creates, updates, and maintains a variety of simple to moderately complex forms, documents, records, files, and filing systems; ensures the confidentiality of information is maintained to District and college guidelines. E

5. Updates and maintains assigned department website pages and/or social media platforms; disseminates information through various communication platforms including but not limited to newsletters, emails, videos, and social media posts.E

6. Plans, schedules, and facilitates a variety of program and/or department activities including but not limited to meetings, workshops, trainings, orientations, and special events for a wide variety of activities, as assigned; creates and distributes various advertising, marketing, and/or informational materials related to special events, programs, and services. E

7. Tracks and monitors department budget expenditures; works with vendors and/or contractors to request quotes for service; prepares and submits requisitions, purchase orders (POs), and work orders. E

8. Extracts, and compiles data; prepares standard reports and records; prepares department and/or program correspondence and communications. E

9. Receives and responds to requests for information from District administration, management, faculty, students and external agencies or institutions as the requests related to the area of assignment. E

10. Guides and informs students of District, college, department, and/or program procedures, requirements, and restrictions; assists students with completion of forms and applications; reviews for accuracy, completeness, and compliance to requirements. E

11. Reviews and processes various applications and forms; verifies records for any status changes; requests transcripts, records, and other information; registers students, updates student records, prepares and generates appropriate reports, and verifies student information, as needed. E

12. Meet with students in one-on-one appointments to assist with requirements related to special programs; engages in outreach efforts. E

13. Operates a computer, peripheral hardware, and equipment, and utilizes a variety of programs and software to perform the essential responsibilities of the position. E

14. Performs a variety of clerical and administrative responsibilities in support of the department's day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E

15. Trains and provides work direction to student assistants, student workers, and short-term, temporary staff; may participate in the hiring process, as requested. E

16. May transport students to special events in a college issued vehicle, as needed.

17. Performs related duties that support the overall objective of the position.

Knowledge and Abilities

Knowledge of: District and college policies, procedures, rules, and regulations related to the area of assignment. California Education Code and Title V as it relates to the area of assignment. Federal Educational Rights and Privacy Act (FERPA). District organization, functions, rules, policies, and procedures applicable to the area of assignment.District administrative policies and procedures related to budget, fiscal, and purchasing documents and maintenance of department, college, District, and public records. Applicable federal, state, and local laws, codes, regulations, policies, technical process, and procedures related to the area of assignment.Programs, processes, trends, and available resources on and off campus related to the area of assignment. College admissions, various programs, and services related to the area of assignment. Policies, procedures, rules, and regulations related to grants and special funding sources for District-wide and college programs.Office administrative and management practices and procedures. Principles and practices of sound business communication. Correct English usage, spelling, grammar, punctuation, and vocabulary. Basic research techniques, methods, and procedures applicable to the area of assignment. Methods of collecting and organizing pertinent data and information.Principles of basic business communications and report writing. Techniques for providing customer service by effectively dealing with the public, vendors, students, and college staff. Modern office practices, procedures, equipment, methods, and techniques. Principles and procedures of recordkeeping, reporting, filing, and file …