Part Time Overnight Closer, Derby

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift. Overnight cleaning / housekeeping duties, and creating an accurate bank deposit. This is a part-time position with the possibility of expanding into a full-time role at a future date. Weekend availability is mandatory for this position Essential Duties and Responsibilities Greet members,prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Close shift for that business day. Create a bank deposit fornext day. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standingand walking during shift. Continual talking in person or on the phone during shift. Ability to work 3rd shift (overnights). Must be able to occasionally lift up to 50 lbs. Will occasionally encounter chemicals during shift. Weekend availability. Employees at a franchise location are employed by theFranchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.