Consultant, Delaware

Title: Consultant

Location: Mid-Atlantic Region (Onsite)

Employment Type: Contract

Compensation

Pay Range:$20.80-$30.60/Hrs

Description

• Provide support for installation of manufacturing applications.

• Manage system integration, including design, build, and implementation of IT infrastructure.

• Support and maintain specialized applications and workstations.

• Maintain network telecommunication equipment.

• Collaborate with vendors on business-specific applications.

• Document and define support processes.

• Participate in service restoration teams to ensure quick service recovery.

Key Responsibilities

• Engage with customers to resolve issues and ensure a seamless experience.

• Coordinate resolution of user problems and escalate issues as needed.

• Perform root cause analysis to prevent repeat issues.

• Recommend procedures and controls for problem prevention.

• Manage requests and incidents in a service desk portal.

Qualifications

• Associate's or bachelor's degree in IT, Computer Science, or related field or comparable experience.

• Minimum of three years of IT Support experience.

• Proficient with computer hardware and accessories.

• Proficient with Microsoft operating systems.

• Proficient with Microsoft Office software.

• Effective communication skills, both oral and written.

• Ability to quickly adapt and learn new applications.

Core Technologies

• Windows Operating Systems | Office Software | Network Architecture | Service Desk Tools

Contact Information

Syed Safi Ullah,(url removed)

Benefits

Learn more about our benefits offerings here  

EEO Statement

Learn more about our EEO policy here  

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