Cash and Trade Processing Associate Analyst Two, Newark

Cash And Trade Processing Associate Analyst Two

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview

The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry. Most functions occur in a POD or small team environment. A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands. This role is an officer at Citi and therefore, is expected to excel at Citi's Leadership Standards, categorized below.Develops Our People: Coordinate daily production activities of the team including appropriate resource allocation, supporting shift targets, monitoring POD and shift-level metrics, and ensuring all client SLA's are met Responsible for the operating efficiency and throughput of several functions or PODsUnderstand the skill sets of each employee working within a POD, properly aligning tasks to skills Identify and assist in executing necessary training to optimize staff productivity and quality Assist in calculating and motivating the team to meet daily targets Maintain neat and organized PODs and functional areasRecognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignity Encourage positivity throughout the production floor and shift Be a good listener and appropriately relay concerns to management Appropriately escalate any production floor issues or dress code/hygiene infractionsAssist with collecting and providing staff feedback and training to improve quality and productivity Build a team environment by freely sharing job knowledge for all processes Assist with new hire onboarding processes and oversee new hire training activities across multiple functions within the POD, providing structure and consistencyEncourage active participation in development opportunities for self and team members Actively and regularly pursue 360 feedback Become a Subject Matter Expert in all core functions Reward results

recognize and reward staff members across sites, shifts, and levels as appropriate Drives Value for Clients: Continually find ways to Be the Best for our Clients Ensure the shift exceeds the departmental quality standards Support root cause analysis review on client impacting concerns, and provide detailed information and proposed solutions regarding findingsEncourage proper handling of highly-sensitive, government documents Participate in all client-facing events as needed Participate in ad-hoc data collection per client requests, including clear and comprehensive summary of data submitted to management Prepare for all client tours by ensuring work areas are organized and clean, recruiting tour demonstrators, and actively participating in any Q&A sessions Works as a Partner: Consistently practice the 'One-Team' perspective collaborating business decisions and consistently sharing job knowledge with peers and managers Build and maintain positive working relationships with peers, management, and staff members Apply good understanding of how the teams and sites integrate with each other to accomplish the objectives of the businessEffectively partner across sites and businesses through leadership and active participation in site-wide task forces, councils and projects Through an assortment of communication avenues, maintain frequent, effective and transparent communications with peers, managers and staff across shifts and sitesBe prepared to provide coverage for peers within and across shifts as needed Champions Progress: Manage change effectively and positively Support management initiatives and communications regarding change Participate in pilot programs, break-out sessions and chat sessions to gain understandingIdentify opportunities and lead initiatives to implement process improvements, morale-impacting or expense-reduction enhancements Participate in at least one task force or committee and provide regular updates with measurable impact Participate in Lean and Operations Excellence project teams, client projects, or other internal initiatives.Lives Our Values: Take ownership and initiative to resolve issues Actively support the business' initiatives related to culture improvement Treat people with dignity and respect and assume the intentions of others are based on common goals and shared purpose Represent Public Sector Lockbox appropriately in all site-wide initiatives, executive-level tours and community effortsRisk and Controls Ensure Adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environment Adhere to and support strict dress code guidelines Comply with mandatory leave policy, as required Lock computer when unattended Utilize secure system passwordsKnow and abide by the GLSG. Escalate any potential breaches Know the processes, understand the procedures manual, understand the controls detailed in those procedures and escalate any procedure that needs updating to the task force Escalate all potential risks to a manager or compliance Participate in Audit preparation and review processesEnsure daily and monthly filing requirements are met Retrieve audit documentation as requested, review for completeness and submit to management prior to the requested dates Participate in audit walkthroughs as requested Conduct internal audits Oversight of staff to ensure adherence to processes, procedures and data protectionAssist with staff completion of the required compliance training and other functional training Support the review and reconciliation of requirements to Process Control Manuals Understand Contingency of Business expectations and participate in tests as needed Understand processes for a fire drill, medical emergency, shelter-in-place, suspicious mail and other emergency situationsDelivers Results: Manage workflow for multiple PODs across all work streams ensuring timely completion of all functions by distributing work based on priority Participate in annual review of employee survey results, assist in creating the action plan, and executing tasks Timely escalate processing and staff-related issues to managerPerform administrative tasks as needed Entering, validating, and filing productivity sheets Collect metrics, enter and submit data for MIS reports Run staff reports such as scorecard and schedule Responsible for accurate and timely shift reporting via comp and call reports Provide support for filing, copying, shredding and retention effortsSafely use necessary equipment and machinery as needed Qualifications: 0-2 years of relevant experience preferred Demonstrated cash and trade operations experience&knowledge Effective verbal and written communication skills Education: Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Schedule is Friday-Monday 3:00pm-1:30am or