Call Center Representative (Community Support Team Member), Wilmington

Call Center Agent
CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained, and certified team members.
CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners, and vendors with our professionalism, accountability, and commitment to excellence.
Our Management, Community Support, Accounting, and Maintenance Departments work cooperatively, as well as collaboratively to ensure success and satisfaction for our clients.
CAMS is in search of an individual who is seasoned in the customer service industry to work as a call center agent.
Our Community Support Team Members are passionate about helping callers and finding solutions.
Overview
The position is full-time- 40 hours per week, Monday - Thursday, 8 am- 5 pm and Friday 8 am 3pm.
One 1 hour lunch per week and the other 4 days it is a 30 min lunch, along with 2-15 min breaks per day.
The hourly rate is $***** per hour with additional performance incentives if metrics are achieved
Responsibilities
Maintain superior customer service levels and productivity according to company standards
Provide prompt, courteous service to all external and internal customers
Effectively handle inbound customer service calls
Make notes/send emails to record customer interactions in a professional manner
Apply critical thinking and problem-solving skills to customer concerns
Operate in a fast-paced environment using telephone software and custom computer programs
Identify and resolve a wide variety of customer service issues related to property management
Perform other duties as it relates to client services process and procedures
Must have the ability to thrive in a team environment
Excellent customer service skills
Ability to multi-task
Demonstrated ability to communicate effectively
Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Strong problem-solving skills
Excellent organizational skills
At least 1 year of customer service experience, preferably in an inbound call center environment
Desire to learn about the property management industry
Preferred Experience
Bilingual in Spanish/English is a plus
Benefits
Paid Time Off
Company Paid Holidays
Comprehensive medical, dental, and vision plans are available
401(k)
Life Insurance
Short-term Disability
Long-term Disability
Accident coverage
Critical Illness coverage
Employee Assistance Program