System Engineer, Salisbury

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Job Title : System Engineer
Location : (Hybrid/Onsite, 3-days) at Salisbury, NC(Locals or Nearby Only)
Duration
: 6+ months
Interview
: Video
About the Role
We're seeking an Infrastructure Workplace Platform Engineer II to join our team in supporting our end-user operating systems and strengthen our enterprise printing environment.
You'll be part of the End User Services team responsible for the end-user computing estate—Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting.
The ideal candidate is a doer and a communicator: meticulous in execution, comfortable presenting status to management and directors, and able to juggle multiple priorities without missing the details.
What You'll Do
Endpoint Engineering & Support
• Manage desktop OS support (Windows *****, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).
• Focusing on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledgebase upkeep in ServiceNow.
• Diagnose computer related issues, provide analysis and resolution.
• Image and test new computers as needed.
• Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives.
• Maintain documentation, runbooks, and KBs.
• Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors.
Printing Environment
• Support and enhance enterprise print services including Canon uniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies.
• Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print-related incidents.
• Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements.
Communication & Collaboration
• Create concise presentations, dashboards, and executive-ready summaries.
• Coordinate with business units for pilot groups, deployment windows, and change communications.
• Document procedural runbooks and contribute to standard operating procedures.
What You'll Bring (Desired Skills and Qualifications)
• 3+ years in End User Computing / Workplace / Endpoint Engineering roles.
• Experience in troubleshooting Windows OS startup and recovery issues.
Reviewing Event Viewer and logs to identify issues.
(CompTIA A+ or equivalent)
• Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.
• Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance).
• Proficient experience in Windows ***** and MacOS support.
• Outstanding written and verbal communication skills with experience presenting status to management and directors.
• Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams.
• Adept at data extraction and manipulation to analyze and report across multiple sources.
• Strong proficiency with Excel and PowerPoint.
Nice to Have (Preferred)
• Solid understanding of Active Directory, GPO, Azure AD.
• PowerShell for endpoint automation, reporting, and remediation.
• Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience.
• Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).
• Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations.
• Knowledge of print server administration, printer driver packaging, and secure print workflows.
• Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent.
Work Environment
• Hybrid/Onsite: Onsite 3 days per week at Salisbury, NC.
• Occasional travel to regional sites may be required.
• Participation in deployments and planned maintenance windows/change events as needed.
• Work outside of non-standard business hours may be required when addressing compute/printing issues