Telephone Operator, Salisbury

Job Title

*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION* Major Duties

Operates the medical center's telephone line; Uses courtesy, tact, diplomacy, manual dexterity, clear speech, and voice modulation in dealing with customers, staff, employees, and patients; Handles calls from mentally incompetent, alcohol or drug addicted persons who require special attention by the operator while attempting to locate the correct personnel to handle the call;Verifies patient appointments; Maintains the confidentiality of patient and employee information received; Uses a personal computer to retrieve information as needed to direct calls in a timely and accurate manner; Handles a full range of telephone calls including local, long distance and overseas calls;Deals with multiple phone calls or situations simultaneously and displays good common sense and quick decision-making skills; Performs other related duties as assigned. Preferred Experience: Call Center, Customer Service and Telecommunications. Work Schedule: Monday through Friday 8:00am - 4:30pmRecruitment&Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved