Telephone Operator, Salisbury

Job Title
*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*
Major Duties
Operates the medical center's telephone line;
Uses courtesy, tact, diplomacy, manual dexterity, clear speech, and voice modulation in dealing with customers, staff, employees, and patients;
Handles calls from mentally incompetent, alcohol or drug addicted persons who require special attention by the operator while attempting to locate the correct personnel to handle the call;
Verifies patient appointments;
Maintains the confidentiality of patient and employee information received;
Uses a personal computer to retrieve information as needed to direct calls in a timely and accurate manner;
Handles a full range of telephone calls including local, long distance and overseas calls;
Deals with multiple phone calls or situations simultaneously and displays good common sense and quick decision-making skills;
Performs other related duties as assigned.
Preferred Experience: Call Center, Customer Service and Telecommunications.
Work Schedule: Monday through Friday 8:00am - 4:30pm
Recruitment & Relocation Incentives:
Not authorized
Critical Skills Incentive (CSI):
Not approved