Guest Services Agent, Iselin

Guest Services Agent

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Job Summary

The Guest Services Agent at the Delta Woodbridge is the first point of contact for our Guests, setting the tone for their entire stay. The Agent delivers a warm, personalized, and seamless check-in and check-out experience while upholding the highest standards of hospitality and discretion. The role is critical in creating lasting impressions and exceeding Guest expectations at every touchpoint.Job Duties and Functions

Greet Guests with genuine warmth and professionalism upon arrival Perform all check-in and check-out procedures efficiently and accurately Handle Guest inquiries, requests, and concerns promptly and effectively Maintain a strong knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendationsCommunicate effectively with all departments to ensure Guest needs are met seamlessly Process payments and manage billing in accordance with hotel policies Maintain the front desk area and lobby in pristine condition Assist with concierge services, transportation arrangements, and special requestsUphold the confidentiality and privacy of all Guests and their information Anticipate Guest needs and proactively address them to enhance the overall experience Handle VIP Guests and special accommodations with the utmost attention to detail and discretion Required Skills, Experience and Knowledge

High School Diplomas or GED Minimum of 1 year experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment Exceptional interpersonal and communication skills Strong organizational abilities and attention to detail Proficiency with property management systems (PMS); knowledge of Marriott Systems or similar systems a plusAbility to multitask in a high-pressure environment while maintaining poise and professionalism Availability to work flexible hours including weekends, evenings, and holidays A polished appearance and a genuine passion for delivering exceptional Guest service Working Conditions / Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Job Type

Full-Time Work Location

On-Site, In-Person Position Salary

$20.60 per hour Benefits

401(k) 401(k) matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Discounted Hotel Stays