Dynamic Server Support, Massachusetts

Job Description

Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.

 

Responsibilities

 

Provide customer support for designated equipment

Answer client questions in a professional manner

Accept and deliver all service calls assigned within the established service level agreement for each client

Meet established customer service satisfaction criteria as outlined in established guidelines and policies

Complete all administrative tasks associated with each call as documented in established policies and guidelines

Complete real-time reporting of all calls as documented in established policies and guidelines

Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client

Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements

Report all activity in an accurate and timely manner

Understand all Safety policies and guidelines and work within the guidelines of policies daily

Additional requirements may exist if offer of employment is extended

Other duties may be assigned to meet business needs