Customer Service Representative(Manufacturing), Worcester

Job Title: Customer Service Representative (CSR)

Position Overview:

Seeking a proactive and customer-focused Customer Service Representative to support domestic order management and implement functional excellence in line with business and customer needs. This role emphasizes continuous improvement, quality compliance, and cross-functional collaboration across multiple departments and systems.

Key Responsibilities:

Manage domestic customer orders, pricing, documentation, and invoicing using SAP-R3 or equivalent systems

Respond to customer inquiries and resolve disputes using business unit tracking systems

Issue credit/debit memos and process samples and rebates

Monitor sales orders through the fulfillment process

Collaborate with internal teams including supply chain, manufacturing, sales, marketing, finance, and logistics

Support compliance with Sarbanes-Oxley 404 requirements

Contribute to training, auditing, and continuous improvement initiatives

Qualifications:

College degree required; bachelor's degree preferred

Minimum 6 months 1 year of SAP-R3 (or equivalent) experience in order processing, deliverables, and invoicing

Intermediate to advanced Microsoft Excel proficiency (Excel, PowerPoint, Word); testing required

Experience with (url removed) and SharePoint a plus

Understanding of Sales-to-Cash (STC) and Requisition-to-Pay (RTP) processes preferred

Strong organizational, multitasking, and project management skills

Excellent interpersonal and phone communication abilities

Ability to adapt in a fast-paced, dynamic team environment

Demonstrated initiative in identifying and implementing process improvements

Additional Information:

Occasional travel may be required (infrequent)

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.